100% refund would only apply in the event of a serious family illness, backed up by doctor's certificate.
70% refund of the total amount due will only apply with 10 working days notice in writing prior to the event.
80% refund of the total amount due will apply for rain 5 working days notice in writing prior to the event.
With regards to refunds due to the Coronavirus epidemic.
They will be a 70% refund of the total amount due , this is due to media speculation.
Before any refund is paid out either a doctor's certificate or an email is required stating fully the reasons for the cancellation.
Please note we have researched the subject intensively almost no children have ever suffered from coronavirus.
It is the elderly and those in poor health that are the vulnerable to contact the illness.
As we have taken every precaution via supplying of gloves and hand cleaner's etc.
We have a team of 10-12 Go Ape personal working for us without a problem.
Any deferments please just inform us 3 working days before so we can plan around the date change.
No penalty payable.